Privacy Policy

Data controller

The controller of your personal data is Hola Spanish.

• Email: hola@hola-spanish.es
• Website: hola-spanish.es

Data we collect

We may process the following personal data:

• Email address and, where applicable, profile name.
• Purchase history and products acquired.
• Technical data: IP address, device type, browser and language.
• Payment data handled directly by Stripe; we do not store card numbers.

Purpose and legal basis

We process your data to:

• Manage your account, purchases and library access (contract performance).
• Respond to inquiries and provide support (legitimate interest).
• Comply with tax and accounting obligations (legal obligation).
• Send communications related to your order; we do not send marketing without your consent.

Retention

We keep your data while you maintain an active account or as long as necessary to fulfil the purposes described. Accounting data is kept for the periods required by law.

Your rights

You can exercise the following rights by writing to hola@hola-spanish.es:

• Access to your personal data.
• Rectification of inaccurate data.
• Erasure (right to be forgotten) where applicable.
• Restriction of processing.
• Data portability.
• Objection to processing based on legitimate interest.

You may also lodge a complaint with the Spanish Data Protection Agency (AEPD) if you believe we have not respected your rights.

Cookies and similar technologies

We use cookies that are strictly necessary for the operation of the Site (login, cart, security). If in the future we use analytics or third-party cookies, we will ask for your prior consent. You can manage cookies from your browser settings.

Recipients and processors

Your data may only be shared with essential service providers:

• Stripe, for payment processing.
• Hosting, database and authentication provider of the Site.

We require these providers to comply with appropriate security and confidentiality measures.

Security

We apply reasonable technical and organizational measures to protect your data against loss, misuse or unauthorized access. No system is infallible, so we recommend using strong passwords and not sharing your account.

Changes to this policy

We may update this Privacy Policy. The date of the last revision appears at the top of the page. Significant changes will be notified by email or with a visible notice on the Site.

Contact

To exercise your rights or resolve privacy questions, write to hola@hola-spanish.es.